At DataCose, we work closely with our partners, learning about the needs of their businesses and creating a custom order management system that will help them work as efficiently as possible. By integrating a custom order management system with your e-commerce platforms and sales channels, we create one single platform where all the information your business needs can be found. From order details to real-time updates, order management software helps you stay on top of everything. You’ll never have to waste time manually writing down details or searching for a product again, helping to keep your business running smoothly.

While both CRM (Customer Relationship Management) and order management are related to customer interactions, they have different purposes. CRM focuses on managing customer relationships, while order management specifically deals with processing and fulfilling customer orders. Order management software streamlines fulfillment-related back-office operations and enables businesses to deliver orders faster and increase customer satisfaction. Ideally, the two should be integrated to keep data in sync and pass relevant information between the two.

If you’re spending more time organizing information and managing multiple sales channels than working on growing your business, it might be time to turn to an order management system. Managing customer orders effectively is critical to running a successful business, but that doesn’t mean it needs to consume all of your time. Equally, if you find yourself making mistakes based on human errors, either in the information entered into your current system or through a lack of internal processes, then a customer order management system might be the perfect solution. By radically reducing the time it’ll take you to process, manage, and fulfill new orders, an OMS can free up your schedule so you can get back to scaling your business.

An IMS provides visibility into inventory levels and streamlines stock handling at the warehouse.While also containing stock availability data, an OMS focuses on improving customer satisfaction throughout the entire process, from payment to order delivery. In contrast, an IMS helps ensure that the right amount of items is in stock at the right time.

Yes, a custom Order Management Software (OMS) can (and should) integrate with other systems you use. OMS solutions are designed to be flexible and adaptable, allowing businesses to connect them with various systems for streamlined operations. This integration capability is typically achieved through APIs that enable custom connections to other systems. For example, an OMS can integrate with e-commerce platforms, marketplaces, ERP systems, and accounting applications. Our team can recommend and implement the right tools and solutions to bridge the gap and ensure a smooth integration process tailored to your unique needs.